FAQ's about Purchases and Payments
- I requested a refund. Why did Support send me an email about disabling my account?
- Accidental Purchase: Can I get a refund?
- I made a purchase, but I no longer want the item. Can I get a refund?
- I have made a purchase, but have not received the Coins. What do I do?
- What is the transaction ID? (IOS)
- What is the transaction ID? (ANDROID)
- I get an error when purchasing, what should I do? (IOS)
- I get an error when purchasing, what should I do? (ANDROID)
- An unauthorized person made a payment on my account. What shall I do? (IOS)
- An unauthorized person made a payment on my account. What do I do? (ANDROID)
- Can I redeem in-game goods or currency for real money if another player agrees to it?
- A minor made a purchase on my account. What should I do?