Frequently Asked Questions
- Can I use the benefits I buy in the Web Store in the Loco Bingo game?
- How long does it take for the items I bought in the store to be available at Loco Bingo?
- Do I need to provide my ID to purchase?
- Where can I find my Loco Bingo ID?
- My ID is not working, what should I do?
- What are the payment methods accepted in the store?
- How can I add and save a payment method?
- I can't complete the purchase because I get the message "your credit/debit card information is invalid."
- The benefits of the offer I purchased have not been added to me.
- I have purchased benefits for an account that is not mine. What I can do?
- I received fewer in-game items than I purchased on the website, how do I fix this?