Here are some tips on how to improve your connection problems. We recommend that you read each point carefully and, if needed, we will also provide you with the contact details of our support team.
- Check your wifi connection (if the signal reaches your device constantly), as any interruption can cause the game to crash.
- Keep the Operating System (android - ios) of your device up to date with the latest version available.
- Check if your device memory is full. It happens if you have too many apps, videos, images etc... This can slow down your phone.
- Update our game to the latest version whenever it is available. You can check it in the app shop.
- Check if you have other apps open in the background. It is better to close them completely. Do not connect other apps that consume wifi (for example if you have Netfilx, Streaming Platforms, Whatsapp or other apps) at the same time as you play because this can affect the wifi connection you use. Even though they are not the same device, it affects the wifi that reaches your device.
- Clear the cache data on your device. Follow these steps:
We hope these tips will help you to improve your gaming experience!
If none of these tips solve your problem, please contact us via this form so we can check it out as it could be an app issue!