We are awfully sorry, but all the problems occurred during the purchase process must be reported to your payment provider. You should accordingly contact 📧 the support team of the provider through which you tried to make the payment. Please find their contacts 👇 below; that will make things easier for you!
- Google Play Payments Help: https://support.google.com/googleplay/?hl=en#topic=3364260
- Facebook Payments Help: https://www.facebook.com/help/1434403039959381
- SMS Payments Help: https://s.fortumo.com/