We regret that you have made this decision and we remain at your disposal to resolve any incident you may have had! But, if you are still clear that taking the step of deleting your account is the best option, below we will give you the steps to do it:
- To request the cancellation of your account you have to write to us from the contact form in the game. Along with your confirmation, you must specify your account name and your user ID. Please note that once your account is unsubscribed, you will lose all coins, credits, items, points, etc., which cannot be recovered later.
- Once all the information is received, we will proceed to delete your account.
The removal process may take up to 24 hours as we have several auto-submit lists and you may receive notifications during that period.
If once your account is cancelled you will enter the 7-day blocking period. If you log in to your account during that time, the account deletion process will be cancelled.
Finally, remember that after these 7 days, everything related to your account and the game (coins, credits, games, progress, items, purchases, etc.) will be deleted and your account will be unrecoverable.
If you have problems accessing the game form, you can unsubscribe through this link